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Example: Fitting into the system
Client: confidential
The Personal Challenge
An independent-minded individual was very successful in dealing with customers but tended to neglect administrative issues. Upon being promoted to a senior management postilion, he realized that he needed to take a different approach.
Issues addressed
- Effective use of support staff
- Keeping track of details while focusing on the big picture
- When benign neglect is appropriate
- Modeling behavior for direct reports
Results
This person is more aware of his personal style and how that might get in the way of effective management. He has a clearer idea of when he can bend the rules and when it is critical that he follows them. With this awareness, he also has been able to delegate related tasks to someone who can handle them more efficiently.
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