Business Problem
The company's system of technical training centers in the US was not producing the quality of technician required to retain dealership customers and superior automotive technicians and automotive service managers and dealership personnel were concerned.
Solution
A country-wide analysis of the existing technical training system was conducted. Activities included interviews with technicians and service managers, observation of regional training operations, review of training materials, interviews with training vendors, review of the training design and development process and discussions with internal customers.
Results
A detailed strategic plan included the following recommendations:
- A greater degree of integration of the development of service manuals and training programs
- An earlier involvement of the training organization in the automotive design process
- A more systematic process for training design and development
- Increased control of the procurement process for training vendors
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