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Example: HQ-Regional Coordination
Client: Fortune 100 Retail Company
Business Problem
National initiatives were not well executed because Senior Regional VP’s no longer coordinated their efforts. This excessive independence had its roots in a time when the company was growing extremely fast and every region was producing well on its own. However, competition and market saturation had driven profit margins down and regional alignment became a necessity. Because these senior officers were not in the habit of collaborating with each other, nor even with their CEO, executive meetings had become laborious and strategy was ineffectively executed
Solution
I held one-on-one discussions with the Senior Regional VP’s and their direct reports to identify root causes of the dysfunctional executive relationships. I provided the findings of this analysis to the internal team tasked with resolving these issues.
Results
- New rules of communication were established so that issues would no longer be swept under the table.
- Expectations of the role of Senior Regional VP were defined on paper so that there was a common understanding across the team.
- National initiatives were rolled out with greater consistency across regions resulting in a more uniform customer experience
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